Consumer & Retail

Since more than two-thirds of the planet is covered by water and global trading of raw materials or finished goods are done through sea, air or dry land through a containerized cargo. Commercial shipping is the means for international trading.

Add to that the retail basics: staying focused on customer service, attracting new business, maintaining customer loyalty and brand integrity, it’s obvious that retailers rely so heavily on technology to run their business!

To be successful under these challenging conditions, retailers must be agile, in order to cater to the needs of culturally and demographically diverse populations while creating a differentiated value proposition.

Recent technological advances like BPM [Business Process Management] SOA [Service Oriented Architecture], Web 2.0, and the advent of open source technologies have delivered game- changing efficiency gains and brought retailers to a new level of business process maturity.